Refund Policy

1. Overview

Spendently ("we", "us", "our") operates on a subscription basis. Because our service is delivered digitally and subscribers gain immediate access to all paid features upon purchase, we maintain a limited refund policy as described below. By subscribing to any paid plan, you acknowledge and agree to the terms of this Refund Policy.

2. 7-Day Money-Back Guarantee (New Subscribers Only)

If you are subscribing to a paid plan for the first time, you may request a full refund within 7 calendar days of your initial payment. This guarantee applies once per account and is not available on subsequent subscription renewals or plan upgrades.

To request a refund under this guarantee, contact us at [email protected] within the 7-day window with the subject line "Refund Request". We will process eligible refunds within 5–10 business days to the original payment method.

3. No Refunds After the 7-Day Window

After the 7-day new-subscriber window, all payments are final and non-refundable. This includes:

• Monthly subscription renewals
• Mid-cycle plan upgrades
• Partial months of service used before cancellation
• Periods during which you did not actively use the service

If you cancel your subscription, your access to paid features continues until the end of the current billing period. You will not be charged again after cancellation, and no refund is issued for the remaining days in that period.

4. Exceptions — When We Will Issue a Refund

Outside of the 7-day guarantee, we will issue a refund only in the following circumstances:

• Duplicate charge: You were charged more than once for the same billing period due to a technical error on our side.
• Verified service outage: A prolonged, verified outage (more than 72 consecutive hours) prevented you from accessing the service, and you reported it to us during that period.
• Fraudulent charge: A payment was made without your authorisation and you have reported it to us and your payment provider.
• Legal requirement: Applicable consumer protection law in your jurisdiction requires a refund in your specific circumstances.

Refund requests based on dissatisfaction, change of mind, or infrequent use do not qualify under this exceptions clause.

5. Plan Downgrades and Cancellations

You may downgrade or cancel your plan at any time from your account settings. Downgrades and cancellations take effect at the end of the current billing cycle. No refund or credit is issued for unused days in the current period.

If you downgrade to the Free plan, any features or data that exceed the Free plan limits will become inaccessible (but not deleted) until you upgrade again.

6. How to Request a Refund

To submit a refund request, contact us:

• By email: [email protected]
• Subject line: "Refund Request — [your registered email address]"
• Include: your account email, the date of the charge, and the reason for your request

We aim to respond to all refund requests within 3 business days. Approved refunds are processed within 5–10 business days and returned to the original payment method. Processing times may vary depending on your bank or payment provider.

7. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated via email or a notice in the app at least 14 days before taking effect. Continued use of the service after changes take effect constitutes acceptance of the updated policy.

8. Contact

Questions about this policy? Reach us at: [email protected]